By Dr. C Jackson Grayson
1. Do you have maps of all your key processes? Are the maps drawn, updated, and used to guide process improvement?
2. Does your process map include cross-functions that are affected by your processes or which affect you?
3. Do you measure process performance? What measures do you use? Cycle time? Cost effectiveness? Staff productivity? Process efficiency? Do you track these measures over time?
4. Do you compare your processes to other schools or districts? Do you benchmark yourself against them?
5. Do you have people (process owners) whose processes cross department lines?
6. If you have process owners, do they have enough resources, authority, and responsibility to manage the process effectively?
7. Do you use process improvement methodologies such as Six Sigma or Knowledge Management for analysis and problem solving?
8. Do you have senior leaders in the school or district who manage the process owners and resolve conflicts among departments?
9. Do you have an explicit change strategy to move from a functionally based organization to one managed largely by processes?
10. Are “customers” and/or “suppliers” to the process involved in the process flow?
If you answered “No” to most of these, you are not engaged in process management. If you answered “Yes” to most or all, congratulations and please email firstname.lastname@example.org. I would love to know who you are.– Dr. C. Jackson Grayson
Over 3 decades ago, Dr. C. Jackson Grayson started American Productivity and Quality Center (APQC), one of the world’s leading proponents of business benchmarking, best practices, and knowledge management research.
With the same passion for helping organizations improve, Jack is now taking Process Performance Management (PPM), measurement tools, and best practices to the education sector through APQC Education. His vision is not only to transform the nation’s education system, but also to empower.
Keep up with Jack’s blog and his work in Transforming Education