Posts Tagged 'apqc education'

A Bold Plan to Transform the Nation’s Education System

Houston, TX—Do American education leaders have the drive—the “eye of the tiger” necessary to make difficult transformational changes?

“I think they do, but they don’t have a methodology to make the transformation,” says Dr. Jack Grayson, founder and chairman of American Productivity and Quality Center (APQC) based in Houston.

APQC Education, the education arm of the 35-year-old non-profit, has launched a $44 million plan to transform the nation’s education system. The collective plan consists of 10 interrelated projects that must happen in order for the system to truly transform.

Recalling a known tendency, Grayson says, “If you continue to do what you’ve always done, you will get what you always got. We need an entire national transformation plan—or we will fail in our role as a world leader.”

And he wants to do this within the next 5 years.

“Ambitious—yes,” he says, “Impossible—absolutely not!”

Opponents to this plan often rely on educational reforms that are heavily based on inputs or outcomes—a thought entirely opposite of what Grayson and his organization advocates.

“While inputs and outcomes are both important, the missing link is an essential focus on the middle—the processes,” says Grayson.

The fundamental methodology guiding Grayson’s bold plan is not a big secret.

The vision to transform the U.S. education system is driven by Process and Performance Management (PPM). Yes, PPM—a leadership approach that promotes effectiveness and efficiency by linking process measures to performance alias outcomes. The key premise is that processes such as teacher hiring, professional development, or curriculum alignment must improve in order to improve outcomes such as graduation rates, test scores, or dropouts.

As Grayson always says, “In order to improve outcomes, you must first focus on improving the key processes that generate outcomes.”

Formerly the U.S. chairman of Price Commission under President Nixon, Grayson speaks with experience when he says, “Our plan is not dreamy, wishful, untested, or a theoretical policy—APQC has 35 years of research and direct field experience to carry out this plan.”

For more information on APQC Education’s Transformation Plan or to interview Dr. Jack Grayson, founder and chairman of APQC, please contact Farah Lalani at flalani@apqc.org or 713-685-4632.

Do You Manage by Process?

By Dr. C Jackson Grayson

1. Do you have maps of all your key processes? Are the maps drawn, updated, and used to guide process improvement?

2. Does your process map include cross-functions that are affected by your processes or which affect you?

3. Do you measure process performance?  What measures do you use? Cycle time?  Cost effectiveness?  Staff productivity? Process efficiency? Do you track these measures over time?

4. Do you compare your processes to other schools or districts?  Do you benchmark yourself against them?

5. Do you have people (process owners) whose processes cross department lines?

6. If you have process owners, do they have enough resources, authority, and responsibility to manage the process effectively?

7. Do you use process improvement methodologies such as Six Sigma or Knowledge Management for analysis and problem solving?

8. Do you have senior leaders in the school or district who manage the process owners and resolve conflicts among departments?

9. Do you have an explicit change strategy to move from a functionally based organization to one managed largely by processes?

10. Are “customers” and/or “suppliers” to the process involved in the process flow?

If you answered “No” to most of these, you are not engaged in process management. If you answered “Yes” to most or all, congratulations and please email flalani@apqc.org. I would love to know who you are.– Dr. C. Jackson Grayson

Over 3 decades ago, Dr. C. Jackson Grayson started American Productivity and Quality Center (APQC), one of the world’s leading proponents of business benchmarking, best practices, and knowledge management research.

With the same passion for helping organizations improve, Jack is now taking Process Performance Management (PPM), measurement tools, and best practices to the education sector through APQC Education. His vision is not only to transform the nation’s education system, but also to empower.

Keep up with Jack’s blog and his work in Transforming Education

Follow Jack on Twitter @CJackGrayson

More than Just a Fad

Is Knowledge Management (KM) another fad?

We don’t think so for four reasons:

1.       It is built on the never-obsolete power of learning. As David Garvin of Harvard Business School asks, “How can an organization improve without learning something new?”

2.       While there are plenty of people who treat knowledge management as a religion, real knowledge management is practical and action oriented, not ideological and theoretical. If done right, it produces bottom-line results—always a sure way to guarantee sustainability.

3.       Unlike other process-improvement methods, KM does not rely on technology to make processes more efficient. It relies on recognizing the knowledge resident in people’s minds, using technology to facilitate its sharing, not replace its human origins.

4.       Finally, KM is consistent with emerging models of organizations. Most modern business models involve people in teams coming together on a project basis, then moving on to new relationships. All these models are process oriented, not bound by functions, industries, structures. Knowledge underpins their continuous existence.

From the book “If Only We Knew What We Know” by Carla o’Dell and C. Jackson Grayson, Jr.
Over 3 decades ago, Dr. C. Jackson Grayson started American Productivity and Quality Center (APQC), one of the world’s leading proponents of business benchmarking, best practices, and knowledge management research.

With the same passion for helping organizations improve, Jack is now taking Process Performance Management (PPM), measurement tools, and best practices to the education sector through APQC Education. His vision is not only to transform, but also to empower.

Keep up with Jack’s blog and his work in Transforming Education

Follow Jack on Twitter @CJackGrayson

 

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