Posts Tagged 'APQC'

Do You Manage by Process?

By Dr. C Jackson Grayson

1. Do you have maps of all your key processes? Are the maps drawn, updated, and used to guide process improvement?

2. Does your process map include cross-functions that are affected by your processes or which affect you?

3. Do you measure process performance?  What measures do you use? Cycle time?  Cost effectiveness?  Staff productivity? Process efficiency? Do you track these measures over time?

4. Do you compare your processes to other schools or districts?  Do you benchmark yourself against them?

5. Do you have people (process owners) whose processes cross department lines?

6. If you have process owners, do they have enough resources, authority, and responsibility to manage the process effectively?

7. Do you use process improvement methodologies such as Six Sigma or Knowledge Management for analysis and problem solving?

8. Do you have senior leaders in the school or district who manage the process owners and resolve conflicts among departments?

9. Do you have an explicit change strategy to move from a functionally based organization to one managed largely by processes?

10. Are “customers” and/or “suppliers” to the process involved in the process flow?

If you answered “No” to most of these, you are not engaged in process management. If you answered “Yes” to most or all, congratulations and please email I would love to know who you are.– Dr. C. Jackson Grayson

Over 3 decades ago, Dr. C. Jackson Grayson started American Productivity and Quality Center (APQC), one of the world’s leading proponents of business benchmarking, best practices, and knowledge management research.

With the same passion for helping organizations improve, Jack is now taking Process Performance Management (PPM), measurement tools, and best practices to the education sector through APQC Education. His vision is not only to transform the nation’s education system, but also to empower.

Keep up with Jack’s blog and his work in Transforming Education

Follow Jack on Twitter @CJackGrayson


Holistic Approach

Need a website? Want publicity? Have content writing or editing needs? Interested in publishing a book, newsletter, website, or a magazine? How about landing an interview on TV? Starlight Communication offers a complete line of integrated services in web, editorial, public relations and media categories. Clients of Starlight find our company to be a one stop shop for all their media needs.

Portfolio Request

If you would like to receive a portfolio (PDF) of our editorial and communications work, please email with "portfolio" on the subject line.

Popular Services

Website Design
Search Engine Optimization (SEO)
Online Reputation Management (ORM)
Web Content Writing
Content Managed Websites
Web Hosting and Domain Support
Copywriting & Editing
Feature & News Articles
Press Releases- Drafting and Distribution
Internet Marketing
Internet Branding
Video Scripts - Writing and Editing

Career Opportunities

If you would like to inquire about an opportunity to work with us or to apply for our internship program, please email with "jobs" on the subject line.

Site Policy

Certain content found on Starlight Communication’s website may be protected by intellectual property laws and proper permission is required prior to republishing and reprinting. Read full policy...

Follow FarahLalani on Twitter
Identify. Light. Measure.